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Excellent customer service |
February 7, 2011 |
Reviewer: Grace Rocca from Powell, OH |
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Here goes my story.. I was really disappointed when I found that my order was lost during delivery.. I called and had been through some trouble in reaching representatives from Flat Iron Experts due to the holiday they had.. A couple days later, Celine from Flat Iron Experts called me and explained to me what was going on. Though it took me some time before I actually got my hair dryer, I was really happy and satisfied with the customer service Celine offered me. She left me voice mail when I was busy, followed up by phone calls, filed the investigation and claimed with the post office, and kept me well informed on the status of the claim. I was amazed by such excellent customer service they had. And I just want to let Celine know that.. because of her offers and service.. I would love to come back and shop for more hair products in the near future! All the best to you and your fellow co-workers! Thank you again and I really appreciate your help! God Bless
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